Frequently Asked Questions (FAQ)
General
Q1: What is Furrr.in?
A: Furrr.in is an online marketplace where you can find a wide variety of clothes and books. We aim to provide high-quality products at competitive prices with excellent customer service.
Q2: How can I contact customer support?
A: You can reach our customer support team by emailing info@a2avision.com or calling us at +91-11-43003848. Our support hours are Monday to Saturday, 11 AM to 6 PM.
Account and Orders
Q3: How do I create an account?
A: To create an account, click on the “Sign Up” button at the top right corner of the homepage, fill in your details, and follow the prompts to complete the registration process.
Q4: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our “Track Order” page to check the status of your delivery.
Q5: Can I cancel or modify my order?
A: You can cancel or modify your order within 24 hours of placing it. To do so, please contact our customer support team with your order details.
Shipping and Delivery
Q6: What are the shipping charges?
A: Shipping charges vary based on your location and the weight of the products. You can view the shipping charges at the checkout before completing your purchase.
Q7: How long will it take to receive my order?
A: Delivery times vary depending on your location. Typically, orders within India take 3-7 business days, while international orders may take 10-15 business days.
Q8: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary based on the destination. Please contact us for cost of shipping fees.
Returns and Refunds
Q9: What is your return policy?
A: We have a 15-day eturn policy for most items. To be eligible for a return, the item must be unused and in the same condition that you received it. Please visit our “Return Policy” page for more details.
Q10: How do I initiate a return?
A: To initiate a return, contact our customer support team with your order number and reason for return. We will provide you with further instructions on how to send the item back to us.
Q11: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original method of payment.
Products
Q12: How do I know the clothes will fit me?
A: Each clothing item has a detailed size chart on its product page. Please refer to the size chart to choose the best fit for you.
Q13: Are the books new or used?
A: We sell both new and gently used books. The condition of each book is clearly stated on its product page.
Q14: Can I request a book or clothing item that is not listed on your website?
A: Yes, if you’re looking for a specific book or clothing item that we do not currently have in stock, please contact our customer support team. We will do our best to source it for you.